Hi I got a new phone and I'm trying to add the Goo...

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javierlandaeta
New Member

Hi I got a new phone and I'm trying to add the Google multifactor Authenticator code to it. I can't find the MFA settings in my account settings. Please advise.

 
5 Replies
TurboTaxBrenda1
Moderator

Hi I got a new phone and I'm trying to add the Google multifactor Authenticator code to it. I can't find the MFA settings in my account settings. Please advise.

Are you looking for the settings on your phone or on TurboTax App?

Jlan99
New Member

Hi I got a new phone and I'm trying to add the Google multifactor Authenticator code to it. I can't find the MFA settings in my account settings. Please advise.

Hi Brenda the issue I face is with the redesigned turbotax website. It no longer shows the link or section to update my MFA settings. Please advise where I can find those settings in the 2019 Turbotax CANADA website. Thanks

TurboTaxBrenda1
Moderator

Hi I got a new phone and I'm trying to add the Google multifactor Authenticator code to it. I can't find the MFA settings in my account settings. Please advise.

If you had used TurboTax last year and have signed back into the same account- The Authentication won't change. 

Did you create a new account?

snoopytoo16
New Member

Hi I got a new phone and I'm trying to add the Google multifactor Authenticator code to it. I can't find the MFA settings in my account settings. Please advise.

I'm having the same issue with setting up a new phone - when the Authenticator app transfers to a new phone, it's blank.  So we need a link in our account to scan for the new phone. 

Communiteering
Returning Member

Hi I got a new phone and I'm trying to add the Google multifactor Authenticator code to it. I can't find the MFA settings in my account settings. Please advise.

Hi Brenda,

 

For this issue, it appears that over the last fear years, the TurboTax team changed where the account/security settings are located/accessible.

 

Logging in with the same account does not show an option to edit the 2FA settings.

 

I just had a long chat with a lovely customer support person who escalated the issue with the dev team.

 

It appears that at some point, access to the 2FA settings was removed from the UI, and many users are left with active 2FA tokens and are unable to transfer their token to a new device.

 

Hopefully with the issue escalated, it won't take too long to bring the 2FA settings back.

 

I believe they will be posting/updating these threads with any new information regarding the issue.

v