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New Member
posted Jun 28, 2024 12:10:51 PM

Hi, I purchased and downloaded Turbo tax for 2020... installed the software but when I go to run it, it just hangs... uninstall and install once.

0 4 8755
4 Replies
Moderator
Jul 3, 2024 8:40:10 AM

Are you running it as the Administrator?

New Member
Jul 4, 2024 9:11:48 AM

Yes I uninstalled it and installed it under admin and still hangs. 

Moderator
Jul 5, 2024 8:24:37 AM

Does it download and install properly after you enter your license code?

New Member
Jul 5, 2024 9:59:41 AM

Yes I did run as admin. 
thanks everyone for you replies eventually got hold of support. We did several things. 
norton virus scanner had to be uninstalled. Adobe reader had to be installed. And had to wait like good 5 mins for ‘activation’ code screen to appear after install and pressing launch turbo tax button.