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Find CRA error Netfile information >> HERE!

hi i purchased my turbotax standard kit at costco. i have finished entering my info, they are asking me to pay to file. what did i not do?

 
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hi i purchased my turbotax standard kit at costco. i have finished entering my info, they are asking me to pay to file. what did i not do?

You purchased the TurboTax desktop version and not the online version. You will need to download your software from here: Then follow the steps and enter your license code when it asks. 

 

 

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