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New Member
posted Mar 7, 2024 10:06:13 AM

Hi T11170 taxable capital gain column 8 is not adding up correctly. Do some gains and losses into this sheet and check the result. I am using Home and business desktop.

Contacted Turbo tax support but said someone will call. The issue is a technical error not a specific tax issue, so people who use this be aware of this error

0 5 1501
5 Replies
Moderator
Mar 7, 2024 10:56:03 AM

I wasn't able to replicate this issue, but then I am not using your specific numbers. The phone support person will be able to look at your return with you to see what is happening.

 

New Member
Mar 7, 2024 11:03:37 AM

Thank you. It has nothing to do with my specific situation. There is a glitch in the program. Its not doing the math properly. I spent over 2 hours with the support person by sharing my screen. Someone in turbo tax need to fix this problem. I realized this as I was doing all the calculations in an excel sheet before inputting into turbo tax, when I noticed this error. People will automatically assume everything is correct when we use the software.

Can a tech support contact me with an actual phone number or an email address?

Moderator
Mar 7, 2024 11:17:44 AM

Would you prefer to be called back in the morning or afternoon?

New Member
Mar 7, 2024 11:31:03 AM

Thank you

 

Please call back between 8.45 am to 12 noon; 1 pm to 2.30 pm Monday through to Friday Alberta, Canada time

Moderator
Mar 7, 2024 11:50:23 AM

I've sent in the request.