Hi, Two years ago, I took the free Turbotax (I paid nothing), and all my info (T4, T3, etc.) was pre-written. This year I pre-paid $15,99, and it has been hard to file.

Hi, Two years ago, I took the free Turbotax (I paid nothing), and all my info (T4, T3, etc.) was pre-written. This year I pre-paid $15,99, and it has been a real headache to file my info. Why is that ? Thank you for your answer, Benoit Herique, (Order E541411113, paid 22-01-19, merchant 91350017, transaction # 24814S)

918

Level 11

Oct 31, 2019 6:19:31 AM

We're sorry to hear you're having difficulty. If you are a CRA My Account holder, your information can be transferred using Autofill My Return (AFR). The option to transfer your tax slips using AFR appears at the beginning of the Income section.

If you would like further assistance, please contact our phone support team> Here's how:

https://turbotax.community.intuit.ca/replies/3152013

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Hi, Two years ago, I took the free Turbotax (I paid nothing), and all my info (T4, T3, etc.) was pre-written. This year I pre-paid $15,99, and it has been hard to file.