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New Member
posted Oct 29, 2019 7:46:06 PM

How can I access the WHOLE page for finishing my return and paying your fee?

I can only see half the invoice and nothing I do scrolls your page up...

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1 Best answer
New Member
Oct 29, 2019 7:46:12 PM
12 Replies
New Member
Oct 29, 2019 7:46:08 PM

I am having the same issue please provide answer?

New Member
Oct 29, 2019 7:46:09 PM

I uninstalled the MS program "Silverlight" and then got the complete form when I signed in again to turbotax

New Member
Oct 29, 2019 7:46:10 PM

I used the page down key on my keyboard and it worked. Was able  to scroll . Very simple but took 3 days to figure it out. Hopefully turbotax will correct this problem.

New Member
Oct 29, 2019 7:46:12 PM
New Member
Oct 29, 2019 7:46:13 PM

still can't get it to scroll down

New Member
Oct 29, 2019 7:46:15 PM

try Google Chrome - it has the zoom feature under "view"

New Member
Oct 29, 2019 7:46:17 PM

Hello, not sure why it do that, but have you tried to zoom out? Depending on the browser you are using, that option could be in the View menu, and try to zoom out until you can see the whole page and you can zoom in back if it works.

I am not sure about the down key, I would give a try with the Tab key, that should allow you to navigate in the fields until you highlight the Continue button, push Enter when it`s highlighted,

Good luck!

New Member
Oct 29, 2019 7:46:19 PM

Thanks for reply, I used the page up and page down to move page and it worked well, hope Turbo Tax will fix it.

New Member
Oct 29, 2019 7:46:20 PM

This worked for me also except I used the "down" arrow to move the page.

New Member
Oct 29, 2019 7:46:22 PM

I used the down and up arrow to move the page up and down. hope it helps.

New Member
Oct 29, 2019 7:46:23 PM

Sorry to hear that. I think it is time that TurboTax provides an answer.

New Member
Oct 29, 2019 7:46:24 PM

I uninstalled Microsoft Silverlight and tried the down key and neither worked.