How can I ask for a reimbursement for the De Luxe forfait? My taxes were filed before anybody had a chance to review them, but I thought I was paying for that service.

Hello,

How can I ask for a reimbursement for the De Luxe / Standard forfait?

As I was finishing uploading all my info on the free version, I wanted to have somebody review my taxes before filing. That's why I purchased an upgrade to the De Luxe / Standard version at the very end of it.

I followed the steps as and it turns out that they filed my taxes without giving anybody the chance to review the information beforehand. Now I feel like I paid 22,98$ for a service that I didn't receive.

Could you please let me know how to go about this?

Thank you !

Carolina

470

Moderator

Oct 31, 2019 2:35:36 AM

You didn’t get a review because TurboTax Standard/DeLuxe doesn’t include a review service. You would need to add Assist & Review/Revue-conseils to your return for that.

The TurboTax Online sales page shows what each version comes with: https://turbotax.intuit.ca/personal-tax-software/online-tax-software.jsp

Here is the French version: https://turboimpot.intuit.ca/logiciels-impot-personnel/logiciel-impot-en-ligne.jsp

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How can I ask for a reimbursement for the De Luxe forfait? My taxes were filed before anybody had a chance to review them, but I thought I was paying for that service.