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Level 1
posted Jan 13, 2026 3:56:37 PM

How can I return a copy of TurboTax? I ended up with two copies when I ordered and only need one. There doesn't seem to be an easy way to connect with help or support.

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2 Replies
Moderator
Jan 13, 2026 4:10:39 PM

Did you buy the software directly from us or from a 3rd party retailer? 

 

 

Level 1
Jan 16, 2026 12:17:47 PM

Hi Susan.  I bought it directly from Intuit through your website.  After posting the original message, I did find a link (https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/taxation/get-refund-turbotax-product/L0GFPCPaC_CA_en_CA - I'm posting in the hopes it will help someone else 😀) for refund which I submitted.