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New Member
posted Apr 10, 2022 7:59:42 AM

How can I switch from online to desktop version? I purchased the online version by mistake at Costco.

I would prefer the desktop version which I have used many times in the past.  I am hoping I can switch to a desktop version without paying for 2 packages.

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Level 3
Dec 8, 2022 8:11:48 AM

You can request a refund for your online product if you have already paid, and then purchase the CD/Download version. However, be aware that you will have to start your return over, as there is no way to move a return from the Online version to the Desktop version.

You can buy TurboTax CD/Download here: https://turbotax.intuit.ca/personal-tax-software/download-tax-software.jsp

Here is how you can get refund for TurboTax product: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/taxation/get-refund-turbota... 

Thank you for choosing TurboTax.