How do i cancel this version of turbotax? i want t...

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New Member

How do i cancel this version of turbotax? i want to download the premium version to my computer so that i can prepare my return on my computer not online

 
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Moderator

How do i cancel this version of turbotax? i want to download the premium version to my computer so that i can prepare my return on my computer not online

You can go to our web page to buy TurboTax CD/Download: https://turbotax.intuit.ca/personal-tax-software/download-tax-software.jsp

 

If you have already paid for TurboTax Online, this FAQ tells you how you can request a refund: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...

New Member

How do i cancel this version of turbotax? i want to download the premium version to my computer so that i can prepare my return on my computer not online

I also would like to cancel my online version of TurboTax and purchase the standard version.  I have started the online version but have not paid for it yet.  How do I delete the information uploaded from last year's tax filings and delete the online account?  I can then purchase and download the standard version of TurboTax.

Moderator

How do i cancel this version of turbotax? i want to download the premium version to my computer so that i can prepare my return on my computer not online

@CWL2 This FAQ tells you how to delete a tax return in TurboTax Online (if it hasn’t been filed yet): https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-delete-a-return-in-...

 

If you want to deactivate the account entirely, you’ll need to contact our phone support team. To talk to them, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

 

Please be aware that deactivating your account will delete any returns that you have associated with it. Also, if you plan to buy TurboTax CD/Download directly from us, you’ll now need either a TurboTax, QuickBooks or a Mint account to do so.

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