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If you are using the CD/download version of TurboTax and you're getting a TT805 error, please read

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New Member

How do I download the software I purchased? I followed instructions but the request for the key does not pop up why?

 
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Moderator

How do I download the software I purchased? I followed instructions but the request for the key does not pop up why?

It could be a pop-up blocker setting on your PC. If you cannot locate the issue, please contact our phone support team for assistance. Here's how:

https://turbotax.community.intuit.ca/replies/3152013