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Returning Member
posted Mar 15, 2021 10:28:30 AM

How do I process a refund for the online version?

The online Premier 2020 edition was purchased at Costco, but wanted the download version.  Have been using the disc version for years and don't want to change.  Can I return it for a refund and get the download version?

Thanks for you response. 

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1 Replies
Level 3
Dec 12, 2022 10:03:51 PM

If you have bought TurboTax Online instead of the Download version, you will need to get a refund for the Online product, then you can buy the Download product that you need. The codes are not interchangeable.

 

Please read this TurboTax FAQ on how to request for a refund - How do I get a refund for a TurboTax product? 

 

Thank you for choosing TurboTax.