Unfortunately, our agents are unable to apply or issue refunds for affiliate discounts if the return was prepared at the regular TurboTax.com site. The discount should have been applied if you always started on the affiliate partner’s website, such as Uber.
Please contact us at (800) 446-8848 if you did use the affiliate partner's website and the discount still did not populate. TurboTax is open daily from 5:00 AM to 9:00 PM PT.
How do I get my TurboTax affiliate partner discount?