How to cancel Live-Assist & review option? tha...

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New Member

How to cancel Live-Assist & review option? thanks

i accidently click the assist & review but i didn't use any assist nor had anyone review, how can i cancel the assist and review please? thanks 

3 Replies
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Moderator

How to cancel Live-Assist & review option? thanks

Unfortunately, once you have upgraded or added features to your TurboTax return, there is no way to downgrade or remove the extra features. You would need to create a new return to go back to the original product.


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New Member

How to cancel Live-Assist & review option? thanks

I have a similar situation and I followed the advice to go back and start a new return. However after it asks me if I would like to import information from last year and I select yes I am taken to a screen which advises me that since I used Live-Assist and Review last year it is recommended I use it again. I am NOT given an option to do otherwise and I must continue with Live-Assist. How do we complete a Standard return while still importing my info?
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New Member

How to cancel Live-Assist & review option? thanks

Yes..i am.  In the same boat..the can not call me...as I am now travelling..have not used the live review
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