How to reset my return and start over for 2022 Canadian personal income taxes? I'm not able to find a clear/restart option.

[ddunnett]

There is a video that shows you how to it in the menu on the bottom left, but I can't seem to find this option.

[cookie135 · Accepted solution]

How to delete a return?

If you’re using the online edition of TurboTax, it's possible to delete a return that hasn’t been filed. Returns that have already been filed (either by NETFILE or printed to mail) can't be deleted.

Note that when you delete a return, you won't be able to access it again and we won't be able to retrieve the information for you.

The steps below outline how to delete a return for TurboTax Online: 

1. Sign in to TurboTax Online for the tax year of the return you’d like to delete
2. On the Great to see you again! screen, locate the return

3. If the return you want to delete has a trash can beside it:

   1. Select the trash can icon
   2. When prompted to confirm the deletion, select Delete

   If the return you want to delete doesn't have a trash can beside it:

   To ensure users don’t accidentally delete a return they’re working on, TurboTax prevents you from deleting your most recent “active” return. You can get around this by opening and then closing another one of your returns. The return you want to delete will then become inactive.

   1. Choose another return in your account and select Continue to open the return
   2. Select My Returns from the navigation bar, then select View all tax returns
      • In the 2018 version, select My Account & Returns, then View all tax returns
      • In prior-year versions, select Tools, then Return Manager
   3. This will close the return and bring you back to the screen that displays all your tax returns. The return you just opened will be featured as your active return, and the return you want to delete will display a corresponding trash can icon. Select the trash can icon to delete the return
   4. When prompted to confirm the deletion, select Delete

How to Start a new return?

To start a new return, log into your TurboTax account and click on "Start a new return" on the left-hand side of the page.

Thank you for choosing TurboTax.

[ddunnett]

Perfect thank you -- the main answer is that you cannot delete the very last return. To delete a return, you have start a new one and then delete the other one after.