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New Member
posted Oct 30, 2019 8:49:05 PM

I accidentally bought the online versus download option. They are the same price but I like the options of multiple filings with the download option

I accidentally purchased online vs download.  Please help 

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5 Replies
Moderator
Oct 30, 2019 8:49:07 PM

You can request a refund for the product that you don't want, and then purchase the one that you would prefer: https://turbotax.community.intuit.ca/replies/2647900

New Member
Oct 30, 2019 8:49:08 PM

When I went to the link for the online version, it only referenced the charge for actually filing, nothing related to my online purchase.

Moderator
Oct 30, 2019 8:49:09 PM

You can also request a refund via our phone support team: https://turbotax.community.intuit.ca/replies/3152013

New Member
Mar 4, 2021 7:43:47 PM

I tried that and was told too bad so sad.  I only got to do my return and my wife's now I can't do my parents and kids without paying again because I did not know this was the online return.  I just thought the system had changed.   I have paid $40 and only get to do the 2 returns.  No w I was told I must pay AGAIN to do the rest of the returns for my family.  Not helpful.

New Member
Mar 4, 2021 7:46:16 PM

They will not refund once the return has been filed...Its a trick to get a percentage of folks to pay twice!  FRAUD!