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posted Oct 30, 2019 8:20:38 PM

I accidentally upgraded to the Assist & Review Self-Employed . I did not mean to do this upgrade have not used any of the features. Please downgrade me to 35.99 for Uber

I accidentally upgraded to the Assist & Review Self-Employed . I did not mean to do this upgrade have not used any of the features that come along with the upgrade. Please downgrade me to the Self-Employed Online 35.99 for Uber users. If this can't be done I will switch to Simpletax and make sure all my family and colleagues do as well. Thanks in advance!

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1 Replies
Level 15
Oct 30, 2019 8:20:39 PM

You will need to contact our Customer Supprt team to "downgrade" from the Assist & Review Self-Employed you selected in error. To do so:

Follow this link to the Contact Us page -  https://support.turbotax.intuit.ca/contact/

Type your question in the field, (downgrade will work) then click continue.

Click on the blue "Call" button.

Once you complete the required information, click “Get Phone Number”, a phone number will appear, along with your incident ID. This will ensure that an appropriate agent is assigned to your query.