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New Member
posted Mar 19, 2024 5:25:17 PM

I already purchased and downloaded the version I want. i opened a new intuit account and now questions as if I had not already downloaded the version what next?

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1 Replies
Intuit Alumni
Mar 20, 2024 8:47:18 AM

You may have gone into a different account. In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us.

​​​​​​​Thank you for choosing TurboTax.