Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Mar 22, 2023 8:59:02 AM

I am getting invalid industry code and the website link to the code does not work. Will this issue be fixed soon?

why isn't the statistics canada page with industry codes working. i can not complete my return as is says invalid industry code.

0 8 5230
8 Replies
Level 5
Mar 22, 2023 9:42:19 AM

It seems there is some outage for this website but you can refer to the below link and download the CSV excel sheet, and you can search your industry code. 

 

 https://www.statcan.gc.ca/en/subjects/standard/naics/2022/v1/index 

 

Please find attached the screenshot for more detail. 

 

Thank you for choosing TurboTax.

 

 

 

New Member
Mar 23, 2023 9:52:52 AM

I'm having the same issue- not self employed- but keep getting an error regarding the industry code and can't submit.

Moderator
Mar 27, 2023 1:28:54 PM

@CaroP Are you preparing a 2022 return or a return for a previous year?

Returning Member
Mar 29, 2023 1:32:00 PM

I get the same error too while trying to file my 2022 return.

 

I have tried the following:

  • 414100
  • 414400
  • 418900

Returning Member
Mar 30, 2023 9:05:25 AM

I received a TurboTax update today, but it made no difference.

 

I also tried industry code 414400, and it is still considered invalid.

Moderator
Apr 2, 2023 4:22:03 PM

@cavarchan If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.

 

Returning Member
Apr 3, 2023 5:17:49 AM

I called the support number, but cannot get past the AI.

 

When I say "industry code", the only options I am given are text message or e-mail.

 

When I say "customer support" or "phone support team", I am asked for a support ID.

 

What do I need to say to get to the phone support team?

Returning Member
Apr 3, 2023 6:32:59 AM

I managed to reach the phone support team.

 

I had to say "industry code" to the AI, and then "no" when asked if I wanted information by text or e-mail.

 

The phone support agent asked me to share my screen through TurboTax, and we found that industry code 456191 worked for me.