I have the same problem, purchased turbotax deluxe online edition and when I go to file my return I have to pay for it, supposed to be free. Tried filed my son's taxes and would not except the code. Have to find a solution.
@nicktaxtara, when you use TurboTax- it starts for free and if you look at our website here- it asks "To see pricing, select all that apply" If you click the boxes of what you will be claiming TurboTax will then let you know which version of the software you will need to use.
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@my-mocha-hotmail We can put a call back request in for you if once you get to the review section of your income tax it shows the payment page. Please send us a picture to view so that we can set up a callback.
Thank you for choosing TurboTax.
It seems that Assist &Review service has been asked for along the way or upgraded to it. In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us.
Thank you for choosing TurboTax.