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New Member
posted Oct 30, 2019 12:01:16 AM

I am locked at province selection. The dropdown box will not dropdfown

0 12 1707
1 Best answer
New Member
Oct 30, 2019 12:01:32 AM

I found that if the turbotax window needs to be maximized(full screen) for the drop down menus to work.

12 Replies
Level 13
Oct 30, 2019 12:01:18 AM

We will need more information to be able to assist you - what type of software are you using? Online or Desktop version?

New Member
Oct 30, 2019 12:01:19 AM

It does the same for me. Im using online.

Level 13
Oct 30, 2019 12:01:20 AM

May I ask if you imported your information from last year or is this happening in a return started from scratch? This will help us try to recreate the issue. Also which type of device are you using - PC, Ipad, ChromeBook, etc.

New Member
Oct 30, 2019 12:01:22 AM

I imported my information form last year. And i was usuing a tablet at first and tried on a laptop and still does the same thing

New Member
Oct 30, 2019 12:01:23 AM

A new return

Level 13
Oct 30, 2019 12:01:25 AM

@theyamarianault  &  router413 -we are working on a resolve, your patience is appreciated.

New Member
Oct 30, 2019 12:01:26 AM

Was just wondering if this was ever looked into i still can't select my province

New Member
Oct 30, 2019 12:01:27 AM

I am having the same issue

New Member
Oct 30, 2019 12:01:29 AM

I'm having the same issue. I'm using a Samsung tablet.

Level 13
Oct 30, 2019 12:01:30 AM

We are still working on a resolution. Thank you for your patience. Meanwhile some people have found that Trevor's answer was helpful, you may want to try it. Again Thank you.

New Member
Oct 30, 2019 12:01:30 AM

I tried on my phone tablet and desktop still no luck :(

New Member
Oct 30, 2019 12:01:32 AM

I found that if the turbotax window needs to be maximized(full screen) for the drop down menus to work.