I am missing all of my tax information from previous years (usually imported). I only have one turbotax account. Is this a bug or do I need to start from scratch?

Turbotax also does not show any "filed tax returns" from previous years. It's as if I'm a new customer. Again, I've only ever had one account/login so I'm not logged into the wrong account.

872

Intuit Alumni

Feb 2, 2024 5:12:26 AM

Are you using TurboTax Online or TurboTax Download?

Thank you for choosing TurboTax.

New Member

Feb 4, 2024 6:09:22 AM

Turbotax online for several years. I've never used the download version.

Moderator

Feb 4, 2024 9:57:15 AM

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

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I am missing all of my tax information from previous years (usually imported). I only have one turbotax account. Is this a bug or do I need to start from scratch?