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New Member
posted Jul 2, 2024 10:13:12 AM

I am trying to download the 2018 software for 1 person. It says "oops we've hit a snag but I am connected to the internet?

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1 Replies
Level 2
Jul 5, 2024 1:40:33 PM

  • You can try to Clear Cache and Cookies: 

    In Chrome: Go to Settings > Privacy and security > Clear browsing data. 

    In Firefox: Go to Options > Privacy & Security > Cookies and Site Data > Clear Data. 

    In Edge: Go to Settings > Privacy, search, and services > Clear browsing data.

  • Try a Different Browser: If you are using Chrome, try Firefox, Edge, or another browser.

  • Disable Extensions: Temporarily disable browser extensions, especially ad blockers or privacy extensions.

  • Download Windows Device: If you are using MAC it will not download on it, you have to use a Windows device to download the software.

  • Check Firewall/Antivirus Settings: Ensure that your firewall or antivirus software is not blocking the download.

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

 

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