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I am trying to open a 2016 tax return however the software says I need an updated version error TT414 how do I get this return open?

 
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I am trying to open a 2016 tax return however the software says I need an updated version error TT414 how do I get this return open?

We're sorry for the inconvenience.  Please use the following FAQ to contact our customer support.

https://turbotax.community.intuit.ca/replies/3152013