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New Member
posted Oct 31, 2019 3:17:59 AM

I bought Turbotax but it is not downloading information from cra. I already completed free version but I want to file through the program I bought yesterday.

My order number is E553945417

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1 Replies
Moderator
Oct 31, 2019 3:18:00 AM

Please try clearing your browser cache or using another browser. https://turbotax.community.intuit.ca/replies/2647843. If you are on a mobile device, try logging in using a laptop or desktop computer.

 

If you are still unable to resolve this issue, please contact our phone support as they will be better able to assist you (*Not available for TurboTax Free users*). https://turbotax.community.intuit.ca/replies/3152013