In your box when you purchased, you received a card with a code on it. You need to enter this code when TurboTax prompts you to pay. You can use the code up to 8 times (i.e. on 8 returns) before it will stop working.
Note: You have to do all 8 returns in the same online account for the code to work.
No! help at all I know what to do it's your system that lost all my 3 taxes I did and it denies my code.
Our phone team has a tool they can use to look at your account (with your permission).Please give us a call.
Here's how to reach us: https://turbotax.community.intuit.ca/replies/3152013
In your box when you purchased, you received a card with a code on it. You need to enter this code when TurboTax prompts you to pay. You can use the code up to 8 times (i.e. on 8 returns) before it will stop working.
Note: You have to do all 8 returns in the same online account for the code to work.