I cannot access my account. The tax return is comp...

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strangerbaby
New Member

I cannot access my account. The tax return is completed but not filed. I keep getting access codes to start a new return. Please help.

 
2 Replies
TurboTaxBrenda1
Moderator

I cannot access my account. The tax return is completed but not filed. I keep getting access codes to start a new return. Please help.

When using TurboTax Free online- you need to make sure you save your return if you need to go back to complete it or file it. If you can't find your return you will need to start a new return and be sure to save it as you go.  

 

Make sure that you log in using the same credentials you used when completing your return- if you need any help please feel free to contact our customer service

Gervaise2021
New Member

I cannot access my account. The tax return is completed but not filed. I keep getting access codes to start a new return. Please help.

I cannot access my account. The tax return is completed but not filed. I keep getting access codes to start a new return. Please help.

 

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