Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Oct 30, 2019 11:02:46 PM

I cant get past the first page with my personal information

0 3 505
3 Replies
Level 13
Oct 30, 2019 11:02:47 PM

What version of software are you using - online or download? And what exactly happens when you hit continue or try to move forward?

New Member
Oct 30, 2019 11:02:48 PM

says building tax profile

Level 13
Oct 30, 2019 11:02:50 PM

[mention://1325646 @kensnite]  assuming you are using the online version - clear your browser cache with instructions here: https://bit.ly/2Ssw6s8
Also, you can try a different browser.
Then sign into your account and try again
You may want to start a new return as well, this may help after you have completed the steps above.