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New Member

I cant log in? I can then i cant?

 
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Moderator

I cant log in? I can then i cant?

You could be logging in with the user id different from the account you created your return in. 

It’s the combination of your user id and password that uniquely identify a TurboTax Online account, not your email address. So, it’s possible (and common) to have multiple user ids for a single email address. 

To see all your user ids: 

  1. Go to the TurboTax Online sign in page and select the I forgot my user ID or password link. 
  2. Enter your email address and select  Continue
  3. A list appears with the user IDs associated with the email address you entered.