You could be logging in with the user id different from the account you created your return in.
It’s the combination of your user id and password that uniquely identify a TurboTax Online account, not your email address. So, it’s possible (and common) to have multiple user ids for a single email address.
To see all your user ids:
pcoristine-nwpol
New Member
defcrom1
New Member
defcrom1
New Member
msvizi
New Member
cicocico13
New Member
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