Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes

Pick a language

Français English
For information related to Covid-19 and how to get help if you lost your job, please see The Covid-19 Tax Info Center
Showing results for 
Search instead for 
Did you mean: 
New Member

I cant log in? I can then i cant?

1 Reply

I cant log in? I can then i cant?

You could be logging in with the user id different from the account you created your return in. 

It’s the combination of your user id and password that uniquely identify a TurboTax Online account, not your email address. So, it’s possible (and common) to have multiple user ids for a single email address. 

To see all your user ids: 

  1. Go to the TurboTax Online sign in page and select the I forgot my user ID or password link. 
  2. Enter your email address and select  Continue
  3. A list appears with the user IDs associated with the email address you entered.