You could be logging in with the user id different
from the account you created your return in.
It’s the combination of your user id and password
that uniquely identify a TurboTax Online account, not your email address. So,
it’s possible (and common) to have multiple user ids for a single email
To see all your user ids:
to the TurboTax Online sign in page and select the I forgot my user ID
or password link.
your email address and select Continue.
list appears with the user IDs associated with the email address you