Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Oct 30, 2019 11:25:48 PM

I cant log in? I can then i cant?

0 1 1330
1 Replies
Moderator
Oct 30, 2019 11:25:49 PM

You could be logging in with the user id different from the account you created your return in. 

It’s the combination of your user id and password that uniquely identify a TurboTax Online account, not your email address. So, it’s possible (and common) to have multiple user ids for a single email address. 

To see all your user ids: 

  1. Go to the TurboTax Online sign in page and select the I forgot my user ID or password link. 
  2. Enter your email address and select  Continue
  3. A list appears with the user IDs associated with the email address you entered.