I did all the courses for free, but TurboTex told me to pay $21. I don't know which course I chose for a fee. Plus, it doesn't pay. The error message keeps popping up

I did all the courses for free, but TurboTex told me to pay $21. I don't know which course I chose for a fee. Plus, it doesn't pay.
"Whoops! We hit a snag loading your data. Please try again."
The error message keeps popping up.
Therefore, I would like to know why I was charged $21 and how can i pay my fee

259

Intuit Alumni

Feb 26, 2024 7:33:48 AM

As we do not know what was entered on the return, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us.

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I did all the courses for free, but TurboTex told me to pay $21. I don't know which course I chose for a fee. Plus, it doesn't pay. The error message keeps popping up