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Returning Member
posted Mar 20, 2025 8:08:22 AM

I don't have the refile option on my 2023 return. Searched everywhere but no option at all (Canada)

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8 Replies
Returning Member
Mar 20, 2025 8:21:50 AM

Adding more information: Turbotax online.

Moderator
Mar 21, 2025 10:32:14 AM

Did you file your 2023 return using NETFILE? If you printed it and mailed it then you won't see the NETFILE option.

 

Returning Member
Mar 21, 2025 10:45:16 AM

Hi Susan, yes, I did use Netfile

Moderator
Mar 22, 2025 11:39:23 AM

On the My returns page, is your return showing that it's been filed or that it's still "In Progress"?

 

Returning Member
Mar 23, 2025 12:55:10 PM

Hi Susan, it shows as "Status: Complete | TurboTax Premier" and inside this return, when I scroll all the way down to Filling Hub, it show's as filled with the express NOA next to it. 

Thank you!

Moderator
Mar 25, 2025 5:34:43 AM

Are you using an online version or a desktop version? Make sure that if using a desktop version, it should be up to date.

Returning Member
Mar 25, 2025 6:21:07 AM

Hi Aniqua, I had included on the first post that it is the online version.

Moderator
Mar 25, 2025 3:32:48 PM

Have you tried clearing cookies and cache or using a different browser? Give that a try, and if this doesn't work, we would suggest contacting our product support team by phone.