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I downloaded the 2017,2018 tax return program I downloaded for free how do I find the installation key for these programs?

i cant use the program
5 Replies

I downloaded the 2017,2018 tax return program I downloaded for free how do I find the installation key for these programs?

I downloaded the 2017,2018 tax return program I downloaded for free how do I find the installation key for these programs?

No it really didn’t because I’m still not sure I did the program that was like 40 but for free at 0 , so if I download and pay for the other program is it going to give me the installation key or will it be a issue like the free versions for 2017 , 2018 I just downloaded and can’t access the installation key for 

I downloaded the 2017,2018 tax return program I downloaded for free how do I find the installation key for these programs?

You will not have to pay for the free products, but no key will be generated for you unless you click the Buy button under the product and go through the order process. The same thing goes for TurboTax Online - even if you are doing a free return, you have to go through the payment steps, just to "confirm" your order. 

srmball
New Member

I downloaded the 2017,2018 tax return program I downloaded for free how do I find the installation key for these programs?

I have downloaded the 2018 program...found the instillation key but now can't activate the program as i have to call customer service to get the activation key.  Funny the Customer service line isn't operating at 7pm EST and that's not helpful as people work during the day. for something that's supposed to be easy y'all are making it pretty hard to accomplish little things.  Even had a hard time trying to search on this site for the activation key

I downloaded the 2017,2018 tax return program I downloaded for free how do I find the installation key for these programs?

@srmball Unfortunately, if you need a new code, you will need to contact our phone team at 1-888-829-8608.

They are available Monday through Friday 9 AM to 6 PM ET until tax season starts in February.  Then extended hours start.