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New Member
posted May 2, 2025 6:09:08 PM

I entered on Basic, & was offered upgraded Service for $70.00; since I agreed to upgrade, no help has been been visible, where are the live assistants?

How do I contact a live assistant?

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Moderator
May 8, 2025 7:52:20 AM

If you're using a TurboTax Live product, you can:

  • Select Live Tax Advice to connect with a TurboTax specialist.
  • Select Help to connect with the TurboTax Virtual Assistant.

Please see this TurboTax Canada FAQ for instructions on how to schedule a review: In TurboTax Live Assist & Review, how do I submit my return for review?