For TurboTax Online, please try clearing your browser cache: https://turbotax.community.intuit.ca/replies/2647843
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For TurboTax CD/download, please reinstall the software using the download from our website: https://turbotax.community.intuit.ca/replies/3001486
If you are still unable to resolve this issue, please contact our phone support as they will be better able to assist you (*Not available for TurboTax Free users*). https://turbotax.community.intuit.ca/replies/3152013