I followed instructions to retrieve my return, but under "open" all that appears is the "How to" instructions, how do I get back to my return to ensure it was Netfiled?

Trying to get back into my return but when I followed the instructions to go to "Open", nothing comes up except the instructions to open???? Personally, I prefer the way 2016 and 2017 worked. Easier access!!!!!

384

Moderator

Oct 31, 2019 1:44:49 AM

If you are using TurboTax Online, please make sure that you are logged into the correct page with the correct username & password. The correct web address for 2018 is: https://ww1.2018.turbotaxonline.intuit.ca/

When you login your returns should be listed in the side of the window that says “Great to see you again!”. Click Continue next to a return to open it.

If you are using TurboTax CD/Download, then clicking on the “Open an Existing Return” button, selecting File>Open from the top menu or pressing CRTL+O on your keyboard should bring up a dialog box where you can search your hard drive for your return file. If this is not happening, please try reinstalling the software using the download available on our website: https://turbotax.community.intuit.ca/replies/3001486

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I followed instructions to retrieve my return, but under "open" all that appears is the "How to" instructions, how do I get back to my return to ensure it was Netfiled?