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New Member
posted Oct 29, 2019 6:34:30 PM

I forgot my login password and my security question. I can't login

I forgot my login password and my security question. I can't login.

After I say "I don't know the answer" it takes me to the turbo tax support...

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1 Best answer
New Member
Oct 29, 2019 6:34:32 PM
11 Replies
New Member
Oct 29, 2019 6:34:32 PM
New Member
Oct 29, 2019 6:34:33 PM

I need to create an account with CRA?

New Member
Mar 8, 2021 10:01:41 AM

I cannot remember my password and the security questions are too far back and I cannot remember some of the details of some questions.  

The phone number on file is not longer active and I cannot change it on my file ( because I cannot log in !! )

please help

Thanks

Intuit Alumni
Mar 8, 2021 1:19:56 PM

We are sorry to see you having a problem with your login. To help you further, we will need more information. Please contact us on Social media where you will find us on Facebook or Twitter

Thank you for using TurboTax.

 

New Member
Mar 8, 2022 7:59:03 AM

I have a new password

New Member
Mar 8, 2022 7:59:51 AM

Thank you

New Member
Mar 16, 2022 8:43:09 AM

Everything is ok now

New Member
Mar 30, 2024 2:41:13 PM

I forgot my password. Can you help, please?

Moderator
Mar 30, 2024 3:53:05 PM

@rebecca su 

 

If you have forgotten you password, you can either choose to have a text message sent to you or click on the "Sign In A Different Way" link to see more options.

 

New Member
Apr 21, 2024 6:19:44 AM

CRA will not accept my Password and will not tell me what to do. Therefore I cannot sign in.

 

Moderator
Apr 21, 2024 10:56:08 AM

@73526rB You can use this CRA page to create a new password: https://cms-sgj.cra-arc.gc.ca/gol-ged/awsc/cms/recover/password/start

 

If you need further assistance withe your MyAccount, you will need to contact the Canada Revenue Agency (CRA). 

 

If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495. This page has more ways to contact the CRA: Contact the Canada Revenue Agency