I forgot my user name and needed to set up an new ...
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    bilbo999
    New Member
    posted
    ‎October 30, 2019 10:53 PM
    last updated ‎October 30, 2019 10:53 PM

    I forgot my user name and needed to set up an new account. I paid for an online earlier this year. How do I transfer to this account.

     
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    TurboTaxLise
    Moderator
    Moderator
    ‎October 30, 2019 10:53 PM

    I forgot my user name and needed to set up an new account. I paid for an online earlier this year. How do I transfer to this account.

    You will not be able to "transfer" to the new account that you are setting up.

    If you have paid previously for the software in the other account, please follow directives to contact our care team to assist you with the following link - https://turbotax.community.intuit.ca/replies/2647900

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