Please contact our phone support as they will be better able to assist you.
https://turbotax.community.intuit.ca/replies/3152013
You can download the software using the links below and then use the installation that you already have to activate it.
This does not link to a telephone number, just a the generic menu. Useless.
I am experiencing the same problem with TT2023 Standard. Can't seem to find any Intuit or TT resource to provide me with a usable download. Very convoluted and confusing support resources. I'd just like to talk to someone and resolve the issue without all the run around.
TurboTax Online and CD/download customers can call customer support at 1-888-829-8608.
During tax season (February 20 to May 1), we're available 7 days a week during these hours:
During the rest of the year (May 2 to February 19), we're available Monday through Friday 9 AM to 6 PM ET for English and French support.