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New Member

I have an installation key, but it's asking for an activation code instead. How do I procede?

I have an Ipad, as well as a desktop that has Windows Vista, so neither of my platforms support the installation key that I have.

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Moderator

I have an installation key, but it's asking for an activation code instead. How do I procede?

TurboTax CD/Download only works with PCs running Windows 7 and higher. TurboTax Online and the TurboTax iOS app are compatible with iOS devices, but you can't use TurboTax CD/Download codes with them.  You can request a refund for the product that you can't use, and then purchase the one that you would prefer: https://turbotax.community.intuit.ca/replies/2647900