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Returning Member
posted Mar 21, 2025 7:48:48 PM

I have been customers for years, are charged 50% more than someone who goes to Walmart and buys the same product from you, Why are you so abusive and dishonest?

It is an abuse that we, who have been customers for years, are charged 50% more than someone who goes to Walmart and buys the same product from you, the same brand. Why are you so abusive and dishonest? This is not professional at all. If you don't give me the correct price, I will share this on social media so people can see how undesirable you are.

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11 Replies
Moderator
Mar 22, 2025 4:31:09 PM

We don't set the prices for Walmart or other 3rd party retailers. They are free to charge whatever they want, or offer discounts, or even give away TurboTax for nothing. And you are free to buy it from them instead of us. 

 

Returning Member
Mar 22, 2025 8:25:59 PM

Really bad answer. I am your customer you were too rude.  I want the same price. it is not correct walmart is cheaper than the origin company.      Hey all the clients see that this company are not interested in our clients. they want to take 50% more every year.

Moderator
Mar 23, 2025 2:08:06 PM

@smartstore We appreciate your feedback and will pass it on to our marketing team. Thanks 

Returning Member
Mar 26, 2025 5:17:56 PM

I want the same price as Walmart now I am customer for many years

Moderator
Mar 27, 2025 12:40:52 PM

@smartstore Unfortunately, we don't do price matching. Retail stores have their own prices as per their policies.

Returning Member
Mar 30, 2025 10:15:42 AM

You do not solve anything, I want to chat or talk with the manager or the director.

 

The price in walmart is 50% less that you chage online when we are client for many years

Moderator
Mar 31, 2025 2:46:23 PM

We have requested a callback for you. You will be receiving a call back from the assigned department within 48 hours. We appreciate your patience.

Returning Member
Mar 31, 2025 6:42:16 PM

Nobody call me. I am client for about 5 years, Walmart same company , same service cost 40 can you want to charge me 60 plus tax. that is not correct send me a coupon to have the right price now

Returning Member
Mar 31, 2025 6:42:43 PM

I want to talk with the manager now

Moderator
Apr 1, 2025 4:30:39 PM

@smartstore Someone will get in touch with you within 48 hours, as was previously stated. We appreciate your patience.

Moderator
Apr 2, 2025 7:31:09 AM

@smartstore We attempted to contact you yesterday, but regrettably, we were unsuccessful. We will try again today, just in case; please answer any unknown numbers. Thank you