The Help Center
Please answer your phones
I posted your question on the facebook page of TurboTax Canada. You will have an answer quickly.
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Please email me at firstname.lastname@example.org. Please include your Installation Key Code in the email, and we will reset the code for you. I do apologize for the long wait times. We can help you.
I am sure they are answering the phones as quickly as possible, but did you ever think that since it is tax season everyone else is calling in too? Have a little patience.
It doesn't really matter that it's tax time. 40 minutes is an unacceptable wait time for paid customer support.