I have been on hold on Sunday for 3 hours and today for 1 hr so far. All I need is a new activation code because how dare I buy a new computer . Answer the phone

[bookwrks]

Please answer your phones

[Sally71 · Accepted solution]

I posted your question on the facebook page of TurboTax Canada.  You will have an answer quickly.

https://www.facebook.com/TurboTaxCanada?fref=ts

[TurboTaxClint]

Please email me at tax_support@intuit.com. Please include your Installation Key Code in the email, and we will reset the code for you. I do apologize for the long wait times. We can help you. 

Thank you.

- Clint

[jmhebron86]

I am sure they are answering the phones as quickly as possible, but did you ever think that since it is tax season everyone else is calling in too? Have a little patience.

[Anonymous]

It doesn't really matter that it's tax time.  40 minutes is an unacceptable wait time for paid customer support.