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New Member
posted Feb 6, 2024 1:50:58 PM

I have bought the standard version online for 2023. I did not download it when I bought it. I would like to download it now to the correct device. How do I do it?

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3 Replies
Moderator
Feb 6, 2024 2:12:34 PM

Can you please clarify if you purchased TurboTax Online or TurboTax Download?

 

Thank you for choosing TurboTax.

New Member
Feb 9, 2024 6:24:08 AM

Yes your email with the link to the download site worked.  However once there, the 16 character code to download the program was not accepted as a correct code.  Also, I never received the typical confirmation email once I had bought the program so I wonder if the purchase never got properly activated at your end.  The only reason I have the 16 character code is because I recorder it when I made the purchase.

Moderator
Feb 9, 2024 6:48:12 AM

Your receipt and license code has been resent to you. Please verify your email and also your spam/junk folder.

 

Thank you for choosing TurboTax.