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abreck49
New Member

I have nearly completed a joint tax return but now can't reopen file. for 2 days. turbotax says oops this shouldn't happen! and file is saved, but how do I open?

 
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Accepted Solutions
TurboTaxSusan
Moderator

I have nearly completed a joint tax return but now can't reopen file. for 2 days. turbotax says oops this shouldn't happen! and file is saved, but how do I open?

Please clear your browser cache (or use a different browser), and try again. This FAQ has instructions on how to clear the cache in several popular browsers: https://turbotax.community.intuit.ca/community/tax-topics/help/how-do-i-clear-my-cache-browsing-hist...

 

If you need more assistance with this issue, please contact us by phone. To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

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2 Replies
TurboTaxSusan
Moderator

I have nearly completed a joint tax return but now can't reopen file. for 2 days. turbotax says oops this shouldn't happen! and file is saved, but how do I open?

Please clear your browser cache (or use a different browser), and try again. This FAQ has instructions on how to clear the cache in several popular browsers: https://turbotax.community.intuit.ca/community/tax-topics/help/how-do-i-clear-my-cache-browsing-hist...

 

If you need more assistance with this issue, please contact us by phone. To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

View solution in original post

abreck49
New Member

I have nearly completed a joint tax return but now can't reopen file. for 2 days. turbotax says oops this shouldn't happen! and file is saved, but how do I open?

I tried these suggestions without success.  I always clear my computer history

after every session, so there was nothing extra to do her.  I tried a different web

browser, Chrome instead of Safari ... same message.  I copied and renamed

the tax file ... same message.  I could open other tax files, but never this one.

I finally got in touch with Turbotax Help, who told me that I would have to

start over and re-enter everything in a new file. There is basically no back up file 

in Turbotax to the live one on which you are working.

v