I installed Premium but the "about TurboTax" says ...

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New Member

I installed Premium but the "about TurboTax" says it's TurboTax Free?!

I had downloaded TurboTax Free2018 from the website and installed it and then found that Premier has information pertaining to rental properties.  So, i went to the Control Panel and uninstalled the Free version, purchased the Premier CD from CostCo and installed Premier from the CD.  Now that I open it, the "about TurboTax" from the help tab says it's TurboTax Free!  why isn't the Premier version opening up on my computer and why is the Free version remaining?

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Moderator

I installed Premium but the "about TurboTax" says it's TurboTax Free?!

Please contact our Customer Support team for help with this. They will be able to guide you through this better than we can from this forum. Here's how to contact them:

https://turbotax.community.intuit.ca/replies/3152013

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