I installed TurboTax 2020, but cannot activate it,...

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zuluimpi
New Member

I installed TurboTax 2020, but cannot activate it, gives me a error code 607

 
5 Replies
TurboTaxGinette
Moderator

I installed TurboTax 2020, but cannot activate it, gives me a error code 607

We are sorry to see you are having this problem. Please see the TurboTax article below for guidance.

Error code 607: License Information not found for the given licenseID

 

Thank you for using TurboTax.

NBMolasses
New Member

I installed TurboTax 2020, but cannot activate it, gives me a error code 607

Please help me complete this as I cannot understand how to correct from the answer given. 

TurboTaxGinette
Moderator

I installed TurboTax 2020, but cannot activate it, gives me a error code 607

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact us please follow this link: Contact Us form. Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page.

 

Thank you for your patience. 

NBMolasses
New Member

I installed TurboTax 2020, but cannot activate it, gives me a error code 607

I had purchased Turbotax Standard from Costco which gave me a paper with the activation code which was missing the last digit and did not work. I have now found and successfully used the other activation code on the card provided in the box.

TurboTaxGinette
Moderator

I installed TurboTax 2020, but cannot activate it, gives me a error code 607

Glad you succeeded with the activation.

Thank you for using TurboTax.

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