Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jan 6, 2024 10:24:22 AM

I just bought standard a Staples. I followed the download instructions but nothing installed.. I never made it to the screen where I enter the licence code

I tried mozilla, edge and chrome and on each it got to the point where I clicked on 'install' it all disappeared

0 1 726
1 Replies
Moderator
Jan 7, 2024 10:04:53 AM

Please make sure that there is no malware, firewall or other security software that is blocking TurboTax from installing (ex: Windows Defender). You may also want to try running the installer as an Administrator (Right click > Run As Administrator).