If you have purchased our Online product and are needing the 11 digit activation code, or using TurboTax CD/Download version and need the 21 digit Installation Key Code (IKC), please reach out to us directly.
Provide us with these details and we can look up that code for you.
You can contact us by private message on one of our social network channels. Facebook/Messenger Private Message or Twitter Direct Message
You can also contact our Support Team by following the link below and in the field that says "Ask your question", type in "your question" and you will be directed to an agent that can assist you. TurboTax Customer Support
I lost my online activation code which I need as I just replaced my hard drive on my computer and when I try to log in it says that I require the 16 character licence code
Wayne Mielke
I have sent an email to your email address associated with this account.
Thank you for choosing TurboTax.
The email with my software activation code was accidently deleted. It was purchased on February 20th. How can I get a new copy of the activation code.