Did you purchase your software in store or directly from TurboTax? Also, is the email you are using here still valid- and if yes, please just put "Yes" as this is a public forum and no personal information can be shared.
Thank you for choosing TurboTax.
Purchased through download I believe, I have DVD's for other tax years but not 2019. This is a valid email address. I'd appreciate your help. Thanks
I have the registration information and IKC / Serial #. It was purchased May 23, 2020
If you have the IKC, you should be able to download and reinstall the software. Open this link and scroll down past the video to click on 2019. It will download directly.
Where can I download the CD/download edition of TurboTax?
Thank you for choosing TurboTax
@Innataxes Are you trying to open your 2019 return? If so, did you use TurboTax Online or TurboTax Desktop?